SageSupport 
Resources for implementation and ongoing support
Implementation
Conducting a successful implementation is crucial. SageMetrics offers customers pre- and post-implementation services to ensure any necessary customizations are delivered with great speed, without a hitch.
Our highly trained and seasoned SageSupport professionals are project engineers and business analysts, and they will work with you every step of the way. You’re also assigned a dedicated Business Analyst and Project Manager, so you can be sure you always have a dedicated resource, with a complete understanding of your implementation process and requirements.
SageSupport implementations are rapid, and even with detailed customization are typically completed in just two weeks.
SageSupport implementation services include:
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Assessment and recommendation for data collection strategies
Review of your website implementation and technologies used to determine what data collection methodology is the most appropriate - tagging and/or log files.
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Business process review
Review of current and previous web analytics solutions to gather business requirements for custom reports and system customization.
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Data and report migration
Processing your historical data and importing report data from any legacy system or previous web analytics solution.
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Ongoing communication
Continued collaboration as your business grows and your requirements change.
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Ongoing Support
After implementation, you’re guaranteed support from SageMetrics 24 hours a day, 7 days a week, to ensure your reports are processed and delivered on time. Our Network Operation Center (NOC) is staffed and monitored by live agents that are highly skilled and trained to provide technical assistance.
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